Refund Policy

Refund Policy – Solstice Travel
At Solstice Travel, we understand that travel plans don’t always go as expected. That’s why we’ve designed a refund policy that is transparent, fair, and aligned with the policies of our trusted airline, hotel, and tour partners. Our goal is to support you every step of the way, ensuring peace of mind when changes arise.
1. General Refund Conditions
 

• All refund requests must be submitted in writing to our customer service team at [insert contact email/phone].
• Refund eligibility depends on the terms and conditions of the airline, hotel, cruise line, or other travel providers involved in your booking.
• Please note that Solstice Travel’s service and booking fees are non-refundable.

2. Airfare Refunds
 

• Most airline tickets are issued as non-refundable. However, depending on the carrier’s rules, you may be entitled to a rebooking option, credit, or partial refund.
• Refunds, if approved by the airline, will only be processed after confirmation from the carrier.
• Airline refund processing times may take up to 8–12 weeks.

3. Hotels, Tours, and Vacation Packages
 

• Refunds for accommodations, tours, and package bookings will follow the cancellation policies set by each supplier.
• Some discounted or promotional rates may be designated as non-refundable.
• We recommend reviewing the cancellation terms at the time of booking to avoid unexpected charges.

4. Travel Credits
 

• If a cash refund is not possible, Solstice Travel will assist in securing a travel credit or voucher whenever available.
• Travel credits are typically valid for 12 months from the original travel date and subject to supplier restrictions.

5. Force Majeure (Unforeseen Circumstances)
In cases of events beyond your control—such as natural disasters, political unrest, or public health emergencies—refunds and credits will depend on supplier policies. Solstice Travel will always advocate on your behalf to secure the best available outcome.
6. Refund Processing Timeline
 

• Approved refunds will be returned to the original method of payment.
• Credit card refunds may take up to 10 business days to appear on your account.
• Bank transfer or check refunds may require additional processing time.